Shipping & Returns

Shipping Policy

RWTD will have your product shipped to you by the best method available for your specific needs. You may have the option of next day, second day, third day, or ground shipping. Shipping charges are automatically calculated for you when placing an order. Total shipping charges are calculated based on the total weight of the all the items in your order. We reserve the right to ship any alternative way that meets of exceeds the customer's delivery needs. Handling charges may vary from manufacturer to manufacturer. Shipments of products from multiple manufacturers will be shipped separately.

Note: Due to shipper restrictions we cannot deliver to P.O. Boxes (please call for exceptions, i.e. Military personel overseas). All Shipments are subject to stock availability. According to Visa, MasterCard, American Express, and Discover regulations, RWTD is not allowed to ship product to an address that is not on file with the credit card holder's bank. This address can be either the customer's billing address or an authorized ship-to address.*

An order is considered shipped as soon as it is verified that the product is in stock and the order has been processed. A shipped order is subject to all the return policies laid out below. There will be a charge of $25.00 to your account for any shipment that is refused, along with ordinary return policy and shipping costs, including orginal shipping cost incurred by RWTD.

*Important Notes: On all credit card purchases, the BILLING and SHIPPING addresses must be on file with the bank/credit card company. It is the customer's responsibility to call and add alternate shipping addresses with their credit card company. RWTD recommends this being done before placing the order if the customer has any doubt about this. Orders that do not fill this requirement will delay or will not ship. Please call for special circumstances.

Return Policy

RWTD offers a 30-day return policy on most products. No returns will be accepted after 30 days of invoice. No returns will be accepted on "Special Order" and/or "Made-to-Order" items. No returns will be accepted on products that have been used, installed, or altered from their original condition. Most order Returns will be subject to restocking fees of up to 25 percent, based on manufacturer return policies.

Please call 251-432-8180 to obtain a Return Merchandise Authorization (RMA) number before re-shipping your product or if you have refused the package. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem. All products returned MUST be 100 percent complete, contain ALL original boxes and packing materials, original UPC codes on the manufacturer boxes, all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. Customer is responsible for shipping charges on returned items. If product is refused, customer is responsible for all shipping charges to and from destination that RWTD has incurred. We strongly recommend that you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection (UPS, FedEx, or DHL).

If merchandise arrives damaged, save the merchandise AND the original packaging. Notify us immediately to arrange for a carrier inspection and a pick up of damaged merchandise. DEFECTIVE returns are to be sent directly to the manufacturer for replacement or repair under the manufacturer's warranty policies. Manufacturer restrictions do apply and any item that is missing the UPC can ONLY be replaced with the same item. NON-DEFECTIVE returns can be accepted directly by RWTD within 30 days from the invoice date, at our discretion for credit or exchange. All NON-DEFECTIVE returns are subject to restocking fees of up to 25 percent. Any credits will be issued by check or by a credit card account credit by RWTD within 30 days of receiving the returned merchandise.